Official
7 publications · October 5, 2026
Apple offers free replacements for iPhone 18 Pro Max units with cellular connectivity failure
Key points
- Apple is offering free replacements to some iPhone 18 Pro Max owners affected by a cellular connectivity issue.
- Affected units lose cell service entirely.
- Apple has released a software update to prevent the issue from affecting additional units.
- Owners whose devices are already impacted must receive a hardware replacement rather than a software fix.
Summary
(AI)
Apple confirmed the replacement program on the same day all three outlets reported the story. The issue involves a loss of cellular service on some iPhone 18 Pro Max units. Apple’s response has two parts: a bug-fixing software update for unaffected devices, and free hardware replacements for those already experiencing the problem.
Coverage does not specify how many units are affected, what causes the fault, or how long the replacement process takes. No outlet reports any dispute between Apple and customers over eligibility.
Sources
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