$60 Unlimited 5G Data
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FAQ — $60 Unlimited 5G Data
What happens if I can't pay my MetroPCS bill on time?
MetroPCS typically suspends calling and texting service by 8 AM the day after your bill due date. Data service may continue working temporarily for apps like Facebook Messenger or Instagram.
After suspension:
- You’ll need to pay your balance plus a $20 restoration fee to reactivate
- If unpaid for 30+ days, your account may be canceled and you could lose your phone number
- No formal grace period exists, but you can request a 72-hour extension
To avoid disconnection fees, pay by your due date or request an extension through the My Metro app within 7 days of your due date.
How do I request a payment extension with MetroPCS?
MetroPCS offers a 72-hour extension for calls and texts only—data service is not included.
To request an extension:
- Open the My Metro app within 7 days of your due date
- Select Get a one time extension under account management
- Or call Metro customer service at 611 from your Metro phone or 1-888-863-8768
Important limitations:
- Available once per 30-day billing cycle only
- Must be requested before the 7-day window expires
- Extensions do not cover data service
Request proactively—don’t wait for automatic suspension. If payment isn’t received within 72 hours, your service will be fully suspended.
How long is a MetroPCS payment extension?
MetroPCS extensions last 72 hours (3 days) from your original due date. During this period, calls and texts will work, but data service remains suspended.
What one-time means:
- You can request one extension per 30-day billing cycle
- The extension resets with each new billing period
- Must be requested within 7 days of your due date
After the 72-hour extension expires without payment, your service is fully suspended and requires payment plus a $20 restoration fee to reactivate.
Can I change my MetroPCS bill due date?
Yes, you can change your Metro by T-Mobile bill due date by contacting customer service. There’s a $5 fee plus taxes that must be paid immediately.
How to change your due date:
- Call Metro customer service at 611 or 1-888-863-8768, or use the My Metro app
- Request your preferred due date
- Pay the $5 fee plus taxes immediately
- Confirm your new due date before ending the call
Pro tip: Align your due date with your payday to avoid late payments. Consider setting up autopay through the My Metro app for automatic payments. If you need an extension on your current bill first, request it before changing your due date.