Apple tells stores how to handle cracked iPhone Duo inner screens
Key points
- Apple has sent an internal memo to Apple Stores and Apple Authorized Service Providers on how to deal with cracked inner displays on the iPhone Duo.
- The memo was first reported by MacRumors on Friday.
- Technicians are told to inspect the phone and then repair or replace it under Apple's usual procedures.
- The memo follows Apple acknowledging, days earlier, reports of damaged screens on a small number of its newly launched foldable iPhones.
- PhoneArena says the problem is common enough that Apple felt it had to advise store staff.
Apple has told its retail stores and authorized repair partners how to handle cracked inner screens on the iPhone Duo, its newly launched foldable. MacRumors reported the internal memo on Friday. It affects any customer who brings in a Duo with a damaged inner display.
Under the guidance, technicians who hear from a customer about the problem should inspect the device. They then repair or replace it under Apple’s usual procedures. The memo went to both Apple Stores and Apple Authorized Service Providers, the third-party shops Apple certifies to fix its products.
The memo follows Apple’s own acknowledgment, a few days earlier, of reports of damaged screens on what it described as a small number of Duo units. PhoneArena argues the issue is common enough that Apple needed to give store staff formal instructions. Apple has not publicly said how many phones are affected.
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