Huawei P9 Manual & Quick Start Guide

The possible reason is the network connection is too slow to load videos.

If your phone is running out of storage space, you need to clear the cache or unwanted files to free up storage space. .

If this video formats can't be supported by Huawei. So converting them to compatible format like MP4 is a good way. 

Btw, you can even watch DVD on Huawei with some converter

I have the same problem that my videos won't display on gallery you tube Instagram Netflix anything I go on and I was wondering if you had the answer to fix it by now

I have recorded a video with my Huawei P9 and when I try and play it back, the screen flashes black and goes back to the image of the clip with the play icon

Hi Moayd. In which file format are the videos in? Maybe the phone just doesn't support. I suggest that you install other video player apps like MX Player.

my huawei p9 is not playing video after a new update. how can i fix it? please reply ASAP! 

thanks

I am trying to use snapchat for videoas and it wont let me take any

I had exactly the same problem and using the separate 'videos' app works well. 

Hi, I have a Huawei P20 pro and my son removed the camera icon and could not find it. If I searched for the app it would load though. So I found this solution to find the app/icon. When you search for the app by swiping down there is a location icon to the right. Select the location icon and you will be taken to where the Icon is.  Hope it works for you.

I've lost mine too.. The solution to this is simple..Firstly, add an empty page(make sure it's empty without any widgets)..then,zoom in to the page as if you were to zoom into photos..your hidden apps will appear

Hope that it's helpfull

Hi Plamen. Are you pertaining to the camera icon you always see on the home screen? If so, simply open the app drawer, usually you just tap and hold an app icon and it'll bring a shortcut on the home screen. Please try that.

I got same problem today morning .. I checked my phone camera icon is gone.

Any solution?

Did u solve it ? It happened to me and I can't restore it

1) go to settings

2) on the search bar add: apps

3) Select option: apps

4) Select: "more" option. The  3 dots at the bottom of the screen

5) select: show system processes

6) select: dialer

7) select: Storage

8) select: clear data

This should resolve the issue. 

Hi Deon. Check your contacts, make sure it is showing the correct list. Also, go to Settings > Apps > look for the Phone app > Clear data. If problem persist, please directly contact your carrier, the problem is probably on their end.

I've read you have to make sure your phone has the technology first to use fingerprints. I can't remember how but Google it. My phone does not have the technology....Yet!   

Hi John! Yes, Huawei P9 does have fingerprint sensor.

Hi Bob. There are softwares around the web that claims it can recover deleted files. But I can't vouch for any as I haven't tried any yet. You can try apps like Dumpster (link). Good luck! Hope you can recover your photos.

Hi Dean. Instead of pressing the phone icon when making a call, press the phone icon with a small portrait. If it won't work, it's probably because your carrier does not allow it. Anyway, there are a lot of video calling apps that you can install.

Hi Natalie. Which email app are you using?

Hi Linda. Which email app are you using?

Hi Stuart. Open the Messages app > Settings > Notifications > make sure it is enabled.

Open Viber and check its settings if notifications are enabled.