T-Mobile to give New York customers up to $38 million over broken price guarantee
Key points
- T-Mobile raised prices on plans it had promised would never cost more.
- Under a settlement limited to New York, T-Mobile will provide up to $38 million in total value to customers.
- T-Mobile will also pay nearly $100,000 to the state.
- Affected subscribers can get credits of up to $250.
- Eligible customers can choose among options, including a refund of their last month plus a credit.
The settlement follows T-Mobile’s price guarantee, which said certain plans would not cost more. The company later raised prices on those plans anyway, and the settlement is the result.
The coverage does not agree on how large the relief is. One outlet puts the total at up to $38 million in value across all New York customers. Another says individual credits can reach $250. These are not necessarily in conflict, since one is the total and the other is the per-customer cap, but the coverage supplied does not spell out how they fit together.
The settlement applies only to New York. The coverage does not say whether customers in other states will get anything, and it does not say how eligible customers will be notified or how to claim.
Sources
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