LG K4 User Manual

Hello Carl P.  Thanks for your response.

I have already installed Word, Thinkfree Office and WPS Office.   They all open password-protected files without any problem.  But in the past I have always just gone to File Manager and then opened those files directly from there.  That is, I presume, the main reason it is there .  All other files still open perfectly normally from File Manager, including PDFs, Pictures, etc.  It is only password-protected files that won't open.

Any other ideas?

Thanks again, Carl P.

Up to a couple of weeks ago I could always open password-protected files in File Manager but suddenly it stopped working.  There surely must be some way to restore the app to original.

Sorry but my best guess here is that the file manager doesn't support files with password protection, probably the app can't detect/read the password of the file.

Ahh is that so? Can you check the settings of the file manager? You may have set something there.

Hi Bexbarcar. Have you tried installing other document reader apps?

Hi there. Open Messages > Settings > Notification, make sure it is enabled. Also check your phone, if you are in silent mode, simply press volume up keys while in home screen to get out of silent mode.

Go to Settings > Display > Sleep > Set to your preference.

Were you tap, hold, and swiping the green phone icon?

Hi Tina. Try to pull down the notification bar and check if there's a switch for flashlight. If there's none, you can always install a flashlight app from Google Play store.

Hi Steve. Can you tell us more about the problem?