Motorola Moto G4 Plus Manual & Quick Start Guide

I bought Moto g 4 plus from amazon . from last few days i have been experiencing weird issue with my device. Turbo charging is not working at all. when i pluged in it shows charging .takes almost an hour for charging aprox 10 percent of battery . Also, while charging i faced some disgusting behaviour in phone. some apps get open and dancing . touch doesnt work at that time . the only way to overcome issue by locking phone. I tried charging phone from some other moto g plus charger and turbo charging works. Really its quite annoying after buying this phone for some good amount its showing cheap chinese quality . If hell no of customers facing similar issue wjy not manufacturer works on it or they can recalled there phone from market. Honestly they are selling defective item.

Same thing happened with me. My Moto G4 plus was charging @ 12% in 1 hr 20min. What was more ridiculous was that soon after putting the device on charge for the first time the mobile screen starred dancing, torch light started flickering, apps started getting on and off automatically. I didn't have any control over the device as it hanged completely. I was not even able to switch it off. Taking the matter up with Amazon. Lets see.

 The Motorola Turbo charger will charge the device at a faster rate when the device is below 78%. If the device is already at 78% or higher, it will charge at regular speed. Battery charging rate will start to slow down  when the battery temperature reaches 44C or above. Once device cools down, charging rate will go back to normal for Turbo charging. (source)

Same thing happened to me. I have one month of warranty left and have to send it in to a repair centre. So frustrating. After about three hours it charged from 20 up to 25% if that. It definitely won't "turbo charge" but even the regular charging doesn't work. It's ridiculous. :(

Anybody got the solution for it? because my mobile started having this slow charging issue. Changed my charger, used in different sockets. used many cables. used different adapters (both turbo and regular), still not charging fast enough. please answer if anyone has a solution

My problem is the same my mobile is not charging well it is charging very slow it charge only 45% in 3hr 30 with the charger or turbo power with the box what can I do

I bought motoG 5days back from Amazon but problem with slow charging...I don't know what's the problem it took more than 6hours to get 100℅ charged..planning to return!  Any other solution to this??

2 days back I bought  my new "Moto g 4 plus " n Turbo charger is not working as well as I m getting slow charging on display during charge. What's wrong 

my work is mobile repair i have  face charging slow 

any bdy ells the answer pls tell me pls pls pls

I bought new moto g4plus just 2 months happend . Now ..when i switch to charge my phone it is showing charging slowly 

What can i do now?

But my turbocharging is not working on below 78% also. What to do? Its been a month only when I bought the phone.

My moto g4plus do not charge at turbo speed

What should I do

Charging  slowly problem

If your phone is powering on or off by itself try power cycling the device.

1. Power the phone down.
2. Inspect the battery contacts on the phone and battery. Look for corrosion or any damaged. Check the pins to ensure they are straight and aligned and that none are missing.
3. Inpect the water indicator on the side of the battery. (square white or red tab)  If the water indicator is red, this indicates that the phone may be water damaged.  Water damaged phones can not be repaired.
4. Inspect the power button to ensure it is not stuck in a down position or that it is not damaged
5. Replace the battery. Wait a few minutes and see if the phone powers itself up.

If you continue to experience issues, perform a Factory Data Reset. Performing a Factory Data Reset will clear the phones memory and put the phone back to the original factory default state. Factory Data Reset is a tool used to remove everything that was imported, added or installed on the device. Keep in mind, when using this feature everything is deleted. Nothing stored on the MicroSD will be affected.

To reset your phone to factory settings and erase all the data on your phone,

1. Touch the app tab, in the home screen to open the app menu.
2. Touch Settings
3. Touch SD card & phone storage
4. Touch Master Clear

After resetting the phone, follow the above steps to verify the issue. 

If you are still experiencing the issue after troubleshooting, your phone may have a hardware issue and will need to be analyzed by one of our Motorola technicians. Select an option below and continue to our repair submission process.

Hi all,

Unfortunately nothing can be done to fix issues on moto g4 & +. Lenovo/moto really f*d it up badly. Even if u get a replacement same problem will persist cos the whole product line is faulty. Don't waste ur money to replace battery and stuff cos its not gonna work. So my best advice would be to throw the phone in recycle bin and get some other phone. 

I bought it just 2 months ago.

It turns off all by its self. Its not over heated, not charging, happens even when battery is 70% +, the Phone is just reluctant to keep running. At times it turns off 3 to 5 times in just 5 minutes. Turns off on in coming calls. You'll never know the number from which you have received the calls.

Tried formatting multiple times, multiple ways. completed a few battery cycles bla bla bla....

any help is appreciated.

thank you,

Sunil 

Hi Dan. What were you doing when the phone heated up? Keep in mind that playing games and watching videos heat up the phone fast. I'm thinking you are experiencing some battery issues. I suggest having it checked and tell them about this.

I have purchased Moto G 4 Plus inFebruary and it's been only 2 months but it is having heating issue along with automatic switch off. I regret buying this Phone.. please suggest a way out. 

I am using Moto G4+ ,My phone switched off suddenly while watching videos,playing games etc.  It happens almost 10  -15 times a day. Please provide a solution.

Moto g4plus its been overheated &shutdown automatically

Is there any solution

atomotacaly swice off 5minits

Hi aman. Contact your carrier to get a copy of your bill. If you are pertaining to a copy of receipt, then it's the store where you bought the phone that you need to contact.

Hi. Contact your carrier to getacopy of your bill if you are pertaining to acopy of recept,  thenits the store where you bought the phone that you need to contact

And what if I buy my phone online from Amazon

My phonebill is missing

Hi ayush. Please directly contact Motorola to know the cost of replacement. What's the problem on your phone? 

I want Moto g4 plus motherboard

I need to Moto g4plus mother board

Excuses my tech ignorance.....3rd party home launcher app...app screen Off and lock by katecca?  I have a brand new MOTO G4 plus with whatever is standard with the phone.

Hi Bernie. Do you have any 3rd party home launcher app installed? Also do you have the app Screen Off and Lock by katecca?

Hi Bernie. Do you have any app named "Screen Off"?

Can't find any official statement about it. Although some users suggest using apps like: 
- Screen Burn-in Tool (link)

- Burn Fix (link)

Got display replaced but still having this problem don't know what to do??

screen burning burning problem is hardware issue 

Hi Pavan. I wouldn't suggest using a 3rd party app. Simply turn off wireless connections (Bluetooth, Wi-Fi, Mobile data) when not in use. Also, if you have a lot of social networking apps, I suggest that you turn off auto sync from those. Also lower the display brightness to the least possible that you're comfortable with.

Pavan, you can increase the life of battery by using this app.

Hi Anil. I'm pretty sure locally released phones have local languages as well. Can you check Settings > Language & input > Language, check if Hindi language is included there.

There's only English language..iam already updated 7.0 in my Moto g4 plus. Is there any recent software update except 7.0??

I suggest using a different home launcher app. Most have custom fonts.

Why my Moto G 4 plus style not changed

Do you use the phone a lot? For example you play a lot of games and watch a lot of movies that make the phone hot? Last time I had the same problem, it was because the battery was broken.

use ordinary charger at 3 times