Doro 8030

Hi many thanks for your help & interest, tried taking battery out but no luck. Did a factory reset all working great, as my contacts lists were backed up to a mini SD card no issues with re-importing the directory of contacts. I am assuming some corruption with an email may have caused this issue, anyway thanks a lot.

Hello & thank you for the comments & suggestions. Latest update, after two days with out receiving a single email suddenly over the weekend I get 14 of them but none of them will open, the screen shows a X after loading. Will have to do a complete reset after backing up my contacts folder. Will keep you posted.

Thank you, I have already done this several times, I use the same settings as those for my PC, which I receive with no problems. When I send a test message the PC receive it but my DORO. My provider is Virgin Media doyou think they could help? 

Hey there again Bob. Can you try using a different email app? Yep, Virgin Media should also be able to help you.

If I were you, I would reset the settings of the email app and enter my email account again.

Hi again Bob. Thanks for replying. Would love to to read what happens after that. Keep us posted.

Glad it was just that and you were able to fix it. Cheers!

All the plusnet Account information has been deleted, but the gmail account details are still all there. I'm wondering if there is a fault somewhere, strange it only happens on one of the two email accounts and has been fine for the last year.

As far as I remember no settings were changed - which ones would be relevant? The email App is the one that comes with Doro - no new apps have been loaded.

I am experiencing the same on my doro 8040. The phone looses my e-mail address after putting it to flight mode. I retains the gmail settings though.

Hmm.. Odd. Can you check Settings -> Accounts if the email account is still there when you close the email app.

Did you change any settings on the phone before that happened? Also, which email app are you using?

Hmm.. Odd. Can you try entering a different email and see if it stays?

Using a file manager app, move the ringtone you want to use to the folder "Ringtone". Check if it will show up on the list when choosing a ringtone. Please let me know if that works.

mmm defo only playing through music player eh cant seem to evwen located the bluetoothed tune  so confused ???  with file manager  showing my sd card but dont know where it storing the bluetoothed tune  

On the file manager, look for the folder "Download". The file transferred via Bluetooth can be found there. Let me know if you find it.

bluetoothed the ringtone to fone but only playing it through music player but got file manager insrtalled confusded

Press volume key > volume bar will show up with bell icon beside it, tap the bell icon > choose All. Let me know if that works for you.

Glad it worked for you. You're welcome! If there's anything else, please don't hesitate to post another question on Q&A Forum of The Informr.

Doro8030a half moon has come on top ov my screen how do I get it off

Worked perfectly. Thanks

Hmm.. Odd. Does this problem happen to other people texting your friend? And if you don't mind, can you tell me what phone is your friend using?

Thanks for your answer.  However, my friend had this checked at the shop where he bought the phone and they said there was no blocking in place

Hi Anne. Ask your friend if he/she has any blocker app, maybe he/she accidentally blocked you.

Hmm.. Do you happen to be in a moving vehicle when those notifications happened? I'm thinking, you have Wi-Fi on and while you were moving, it's notifying you of a Wi-Fi network you passed by.

Hi Carl, there didn't appear to be any new or saved messages. This is why it seems so strange.

Hi Migs. Were you able to check your voicemail box already if there's any message you haven't checked yet?

Hmm.. I'm sorry but are you sure it's the call ringtone you heard and not notification tone? Maybe it's one of your apps making the notification sound.

Well, that's odd. When the phone rings and you check the screen, what does it show?

Nothing, calls list is blank; message is blank; there is no mention of anything arriving.

Also, check Settings > General Option > Advanced Settings > Accounts > Choose the email account not getting emails, check if the account is synced.

Did you recently make any changes on the settings of the phone?

The answer was that Sky had problems with gmail based apps. Have loaded bluemail app and emails coming through fine now. Thanks

Hi Carole. I suggest removing the email from the email app and enter it again. Make sure you have stable internet connection.

Hi. Carl,  I did as you suggested,  no seperate ringtone, but I put the e mails to manual & disabled the prompt,  which is fine.   Beforehand, every time I was notified of incoming, I would think it was a text,  if it was mail & I didn't open it,  it would then ping again & again to remind me.     Thank you.

Check the emails app and open its settings, check if you can the ringtone. For message tone, open Message > Settings > Notification. Let me know if you found them.