Doro Liberto 820 Mini User Manual

I tried it previously and it didn't work. I haven't tried it again. There appears to be a problem with the software  -  acknowledged by Doro who suggested updating  the software but the option was not available on my phone. Not very satisfactory and I intend to write a letter of complaint to Doro. My phone is only a few months old. In the meantime I have disconnected my phone from wi-fi !

Hmm.. Might just be a sync issue between the server and your phone. Can you try removing the email account on your phone, restart your phone, and enter it again. Also, you can delete the email from a web browser and it should be deleted on your email app.

Hmm.. That sucks. Well, since the phone is running Android, you can simply install another email app that you can use instead of the prebuilt one.

I have removed and re-installed my email account but it didn't solve the problem. How do I remove my email from a web browser ?

Go to Settings > Apps > look for the email app > Clear data. Login again the email and check please.

Dear Carl,

Thank you for your response.  The set up on my Doro 820 Mini is IMAP.

Regards, George

Hey george. What's the setup of your email client on your phone; is it IMAP or POP3?

If you're not sure, can you tell me which email app you are using?

Hi again George. Is it already fixed?

Thanks

Hi rob. Sorry but according to the manual, there's no other way to do it. Looks like you really need to put your phone in silent.

Hi Cal

Thanks for the suggestion.  Tried your suggestion but it stops the phone from ringing when receiving a call or a text.

Try turning this off: Go to Settings -> Sound & Volume -> Alert Type.

Let me know if that works.

AT the end, I wrote to the top management of the Doro company in Sweden to let them know how disloyal DORO is to it's customer when it dispatch software updates that just kill their phone. They gave me the email of a DORO top management person in France that would take care of the issue. I wrote to this person and got an invitation to send the phone to a repair center, at my own expenses. The repair center was finally able to reinstall a working version of the OS on the phone. I got it 5 months later and since then its working fine. Long battle for DORO to recognize that their update procedure doesn't work well and long battle for them to accept to "reload" my phone which was no more under guaranty. In general I would say that DORO is not customer oriented as it was difficult to get them to move. Without the help of the mother company I wouldn't have got any kind of service from their French subsidiary. I will not buy an other phone from DORO as those people have not quite understand that their jobs depend on customer satisfaction and would turn down any legitimate request. 

Same problem here! Just got it out of the box, updated it, and boom, the loop starts... I've tried also to connect it to a computer, but still the loop goes on and on...

I've placed a support ticket to the company, if they give me a solution, I'll let you know..

Hi Monial. Try this: remove the battery for at least 3 minutes, put it back after and try turning on your phone. Let me know if that works.

I don't have an answer, I'm afraid, but I do have the same problem, and can add a few details.  When somebody calls me with the screen locked (invisible), I can make the screen visible by touching the on/off button.  The screen shows the locked home page, and I need to swipe up to unlock it.  The screen then shows green (accept call) on the lower left, and red (reject) on lower right. To answer, it seems that the user must swipe up on green.  When I do this, I get a message "Mute call?" with yes/no buttons.  I can't think why this comes up, because it's useless - but I can't see how to avoid it.  By the time I've managed to get past this, the caller has probably rung off!

Any help would be much appreciated!  Thanks in advance...

Hi Jim. What happens on those calls that aren't accepted? Are they instantly rejected or when you answer they get disconnected? I'm thinking that maybe you are using a call blocking app, I checked the manual and it looks like the phone doesn't have that feature built-in it. Did you install one recently? 

Hi Harry. Keep in mind that pre-installed apps require root access to be deleted/uninstalled. To delete/uninstall the apps you installed, open Google Play store -> swipe from left to right -> choose my apps -> tap Installed -> from there you can delete/uninstall them.

Hi there. I believe what you pressed is the Reject call. Or are you pertaining to something else? Let me know if you want to know something else, would love to help.

Hi Raoul. Just to be clear, when you go to Messages, do you see any new messages?

Hmm odd. Did you try to open the app drawer and see if it's there? You can't delete it unless you root your phone.

Follow these steps to delete a contact on Doro Liberto 820 Mini:

1. From the Home screen, select Menu -> Contacts
2. Press Options key and select Delete.
3. Select the Delete icon (trash bin) 
   for the items to delete, or Select all .
4. Select the check mark to confirm.

Hope that helps!

For more info visit Doro Liberto 820 Mini page here in The Informr.

Hi Cherry. Open the Menu -> Settings -> Assistance button -> Assistance button configuration -> Off. Hope that helps.